Registration

Registration with Tuition Plus is free-of-charge. However, we reserve the rights to refuse your application.

Tutors must be at least 18 years old. If below 18 years of age, tutors are required to obtain parental consent before registering with us as a tutor.

Tutor's Profile

Upon registration at Tuition Plus as a tutor, you will receive an account designation. This account will be used for the uploading of photos, updating of profile and any relevant details.

Tutors are responsible for maintaining the confidentiality of their accounts and passwords and will be held liable for any activities occurring under their account and password, such as any information, data, text, and materials uploaded or updated through the account.

Tutors are also responsible to ensure that personal information is filled in as accurately as possible, with no attempt to mislead clients through misleading and inaccurate data.

Tuition Plus reserve the right to remove/edit content and terminate tutors' accounts due to failure to comply with our Terms & Conditions.

Tuition Plus also reserve the right to remove any accounts that were not genuinely created.

Tuition Plus is committed to protecting the privacy of tutors. We will not reveal any personal or sensitive information without your prior permission and consent. Contact information will only be revealed to the client after they have been successfully matched to you.

After registering with Tuition Plus as a tutor, tutors are to note that their profiles (simplified version) will be sent to clients after they have been shortlisted. The tutors' profiles that are sent to clients will not include any personal or sensitive information. It will only include information such as name, year of birth, category, occupation, schools attended and the respective grades and qualifications obtained, experience and commitment.

Full profiles of tutors will only be made accessible to the management team and coordinators who need the information to shortlist tutors and to contact tutors with regard to the tuition requests.

Tuition Plus will not be liable for any loss arising from your failure to comply with the Terms & Conditions.

Certificates & Qualifications

Tutors are required to provide their grades, schools attended and qualifications obtained when registering as a tutor at Tuition Plus.

Tutors will also be encouraged to email scanned copies of their certificates to Tuition Plus for further verification of their qualifications.

Tuition Assignments

Tuition Plus will provide details of tuition assignments to tutors at the agency's best knowledge. Tuition assignments will be posted online at the 'Assignments' page at Tuition Plus. At the same time, service coordinators will also call or send a message to tutors regarding the new assignments that are available.

Tutors are responsible for the exact details and requirements before accepting the assignment.

Tutors can indicate their interest in the tuition assignments by requesting to take up the assignment or by replying service coordinators regarding the assignment.

However, Tuition Plus does not guarantee that tutors will receive the tuition assignment. This is subject to clients' requirements and preference.

Confirmation of assignment & legal obligations

When a tuition assignment has been confirmed, confirmation emails will be sent out to both parties: clients and tutors. This confirmation email will serve as a reminder of the terms and conditions stated in this document, and it will also include full details of the assignment.

Upon receiving the confirmation email, tutors are deemed to have accepted to be legally bounded by the Terms & Conditions stated in this document. Failure to comply with the Terms & Conditions will lead to legal actions taken by Tuition Plus. Hence, tutors are reminded to take note of the Terms & Conditions and to ensure their availability before confirming that they are able to commit to the assignment.

After the tuition assignment has been confirmed, tutors who back-out from the assignment for any reason or fail to turn up for the first lesson will be required to pay an administration fee to Tuition Plus due to the costly advertising, our coordination effort, as well as the loss of credibility towards clients. This can arise from a few scenarios: (1) Tutors knowingly accepted the assignment but decided to reject it after any time after confirmation or (2) Tutors failed to turn up for the first lesson without any valid reason, and (3) Tutors changed the agreed timing for the first lesson more than once, resulting in clients' complaints.

Personal commitments will not be acceptable reasons. It is important for tutors to honor the legal obligations as stated in the Terms & Conditions at all times. The amount of administration fee will be evaluated on a case-by-case basis, and not going beyond a maximum of SGD$50.

At the same time, tutors who back-out or fail to turn up for the first lesson will have their profiles permanently removed from Tuition Plus. This is necessary to ensure both the quality of our services and the credibility of our agency.

Once the tuition assignment is confirmed, the rate of the tuition assignment is non-negotiable.

Commission

Tuition Plus will collect 50% of the tuition fees for the first month as commission upon the completion of 4, 8, 12 or 16 lessons depending on the frequency of the tuition assignment.

For example, if the tuition assignment is based on a frequency of two lessons per week, there will then be a total of 8 lessons for the first month, and Tuition Plus will collect 50% of the tuition fees for 8 lessons.

By default, Tuition Plus will collect commission payment directly from clients. Tutors are not allowed to collect commission payment directly from clients, unless under special circumstances.

Commission payment is levied on tutors. Hence, tutors should expect to receive the remaining 50% of the first month's tuition fees at the end of the last lesson for the first month. (For example, tutors will receive payment on the 8th session if based on a frequency of two lessons per week)

If a tuition assignment is cancelled by the client before tutors complete the agreed number of lessons for the first month, Tuition Plus will take 50% of the tuition fees for the total number of lessons delivered for our coordination effort.

The first month's tuition fees is based on 4 weeks of lessons and not based on the calendar month.

If lessons are postponed (due to any reason from any party), the postponed lessons are not counted in the commission payment. For example, if the frequency of the tuition assignment is based on two lessons per week – twice per week and 2 lessons had been cancelled due to family overseas trip or holidays, Tuition Plus will still collect based on 8 lessons and not 6 lessons.

During the first month, tutors are not allowed to conduct any form of private or financial transaction with clients without prior knowledge and approval of Tuition Plus. This includes undertaking of any tuition subjects which may jeopardize the interest of Tuition Plus. Tutors who have breached the Terms & Conditions will be liable for the full financial losses incurred and will have their accounts removed.

Tutors are thus responsible to inform Tuition Plus in the event that lessons are postponed, or when the frequency and duration of lessons have been changed.

During the first month, tutors are not allowed to change the frequency and duration of the tuition assignment once confirmed.

Cancellation of Assignment

Clients reserve the right to cancel or withdraw his/her tuition requests or assignments at any point of time.

Tuition Plus will not be liable for any issues arising from the cancellation of tuition assignments by clients.

If the cancellation of assignments by clients was due to tutors' misconduct (such as dishonesty, false qualifications and certificates, frequent changes in timings, being consistently late for lessons, rudeness, etc), clients reserve the right not to pay tutors.

In the event that a tutor has decided to stop teaching the student (after the first month), he/she is responsible to inform Tuition Plus at least one week beforehand so that we will be able to find a replacement tutor to take over the current tuition assignment.

Discipline/Conduct of tutors

Tutors are reminded to be at their best and display good conduct as they will be monitored in several areas, such as punctuality, responsibility and honesty.

Complaints & Grievances

All complaints lodged by clients against the tutors will be evaluated on a case-by-case basis and tutors will be given a chance to dispute the complaints.

Legal

Legal actions will be taken against tutors who have breached the Terms & Conditions, in which, tutors will be liable for any additional legal costs and charges. 

Disclaimer

Tuition Plus will not be held responsible for any default of payment. However, Tuition Plus seeks to protect tutors' interests and will remind clients to make payment to tutors in the event of any delayed payment.

Tuition Plus will also not be held responsible for any injury, damages, disputes, conflicts, claims or loss of any kind that arises between tutors and clients. We can only offer our views and suggestions and will not act as an arbitrator or mediator.

Tuition Plus will not be liable for any direct, indirect, punitive or consequential damages arising in connection with the use of this website.